RETURNS/REFUNDS/EXCHANGES

I am committed to hassle free returns—when you are returning an item for any reason, if I can replace it I will replace it (i.e. if we have the inventory) . If I can't replace it, I'll give you your money back.

If I make a mistake on your order I will replace the item as quickly as I can, sending you the replacement before I get the mistake back.

ONLY ITEMS IN ORIGINAL CONDITION WILL BE EXCHANGED. I CANNOT ACCEPT ITEMS THAT HAVE BEEN WASHED AND DRIED.

Each item is designed and printed by me or a family member right here. If you are unhappy with anything you have purchased from my shop please contact me to resolve the issue. Items in good condition may be returned for a refund within 5 days of receipt of your order.  Please let me know that you will be returning an item so I can be on the lookout for it's safe return. Refunds will be processed as soon as I have the item back and have determined that it is still in good condition.

NOTE: SIZE EXCHANGES ARE NOT AVAILABLE ON CLEARANCE ITEMS

Regrettably one reason things get clearanced is because the blank shirts I use to make them are longer made by my suppliers. The colors I choose are very deliberate and in most cases I will not be recreating designs on different color products.

Please ready my listings carefully! If you choose the wrong size and need to exchange an item, it can take two weeks or more so please read the sizing info carefully! Returns or exchanges can be harder to track if you do not use the enclosed return/exchange form. My first responsibility to to get the correct item out—either to new orders or fixing my own mistakes.

**Refund Policies effective January 10, 2013

 

TERMS/SHIPPING

I ship Monday through Saturday using USPS First Class or Priority Mail. I do ship internationally.

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SHIPPING PRICES

After extensive research, USPS is still the most cost effective shipper domestically and abroad—often less than half the costs of other shippers on domestic orders, and less than a quarter of the cost of available international options.

Even so, there is a possibility I may not be able to tell you anything about your international package once it leaves our hands! The USPS simply does not guarantee any tracking info will be available.

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INTERNATIONAL NOTES

After numerous customer requests, we have rolled back our international shipping to use USPS Flat Rate Priority and USPS First Class International. This saves you LOTS of money, but it definitely means less specific tracking information. Again, please know that USPS does not give lots of transparency to shipments once they leave the United States.

We still don't know exactly what happens  when/if a pack gets handed off to whatever local mail organization deals with material on the other end. Policies in your nation are subject to change without notice to or from me: I don't make your laws and can't explain why you may or may not have to pay duties or taxes!

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DUTIES

UK Customs

Geekiana does not ship to the United Kingdom

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CANADIAN Customs

I called the Border Information Service and asked about customs.  For 100% confirmation on potential duties, you would want to walk down to your local post and ask.

Because our supplier is a US supplier, the NAFTA agreement considers our goods to have been made in the US, so import duties won't apply. CBSA takes the value of a good, converts it to Canadian dollars and charges the following taxes:  + 5% General Service Tax of Canada, + Provincial Sales Tax (varies by province from 0% in Alberta to 10.5% on Prince Edward Island) Then Canada Post adds an $8.50CAD handling fee.

You will likely pay at least $5-10 in taxes and handling fees imposed by Canadian agencies. This charge is separate from what I charge you for shipping and is charged at the point of service, NOT by me.

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AUSTRALIAN CUSTOMS

According to Australian Customs and Border Protection Services import of goods valued ≤ A$1000 are charged no duties when mailed to Australia. The good people at Australia Post suggest that the Customs & Border Protection policies are subject to change, so you may need to double check that website to know if the $1000-value duty free policy is still in place.

According to Australia Post (phone number: 13 7678, or internationally  +61 3 8847 9045) you shouldn't have to pay additional delivery fees when the parcel(s) arrive.

Additional questions about Australian import policies can be found at Customs 

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I will try to update my international shipping information as I get more information from other countries.

Here's what I mean by less expensive: 

if shipping to the United Kingdom by USPS priority, it's $36 + your nation's duties—duties payable to your government at your end. By UPS the cost for a single hoodie was $132. For Federal Express it was $75, and if we did FedEx with the duties pre-paid the last quote we got was $146. This is why we continue to use USPS.

 

 

PRIVACY

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To administer a contest, promotion, survey or other site feature


; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Government Compliance Policies

Where possible, Geekiana LLC does not endorse the collection of data by third party government or law enforcement agencies. We do not willingly participate in widespread data collection practices controlled by any government or law enforcement entity. If customer data or activities are later to be found in the possession of a law enforcement agent or agency, it is only by that entity's violation of your civil rights and not the compliance of Geekiana LLC, its successors or assigns. If your data or usage of our site is found to be taken or otherwise tracked by any government entity, it is not by our choosing.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on October 26, 2013

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://geekiana.com
1121 Jackson Street NE Suite 117
Minneapolis, MN 55413
USA
geekiana@geekiana.com

 

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